Questions and answers
Trials, paying and credits
How the free trial, cancelling, paying yearly, currencies, store designs and AI credits work.
The full terms are in the terms of use. For anything else, send us a message.
How does the free trial work?
Try Premium free for 14 days, once per account: an account that has had a paid plan pays from the start. Pro has no free trial and is charged from the start. A card is needed to start the trial, on Stripe's secure checkout, and nothing is charged during it. Then Premium is $12 a month, or $72 a year if you chose yearly, until you cancel. Cancel any time before the trial ends and you are not charged. Choose it when you sign in, or start it from Your plan in the app.
What happens when the trial ends?
The plan carries on at its price, monthly or yearly as you chose, and Stripe charges the card you started it with, then each month or year until you cancel. We email you three days before the trial ends to say what will be charged and when. If you cancel before it ends, on Your plan, nothing is charged and your account goes back to the Free plan when the trial is over; your designs stay in your account.
Can I cancel or change plan?
Yes, at any time, on Your plan in the app. A cancelled plan stays until the end of the period paid for, and then your account goes back to the Free plan; part periods are not refunded unless the law requires it. Cancelled during the free trial, the plan stays until the trial ends, and nothing is charged. Moving between Premium and Pro, or between monthly and yearly, is done there too.
Is paying yearly cheaper?
Yes. A year paid at once costs half as much as twelve months paid monthly: Premium is $12 a month or $72 a year; Pro is $39 a month or $234 a year.
Which currency are the prices in?
Prices are shown and charged in your own currency where the site prices in it (New Zealand dollars, Australian dollars, US dollars, British pounds, Canadian dollars and euros) and in US dollars elsewhere. The prices here are in US dollars: choose another at the foot of any page. A subscription stays in the currency it was started in, and your bank may add a fee for paying in a foreign currency.
Are the store's designs included in a plan?
20 of the store's designs are included with Premium and Pro, Premium's free trial included: start a design from one at no extra charge. Every other design, the premium collection's 88 named designs among them, is bought once, on any plan, at the price its page shows. A design is licensed for a single use, one project on one site, never for resale, and a design you have started stays yours if your plan ends.
What are AI credits?
Free has a daily allowance of 20 AI credits. An AI request uses 1, an AI image 5 and an AI video clip 20, and a day's credits come back at midnight UTC. Premium and Pro have no daily cap on credits: their monthly allowances apply instead.